Frequently asked questions About DELP Scheme

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1. What is DELP scheme? Ans. An ordinary Bulb is an extremely energy inefficient from all lighting with 5% of the electricity input converted to light. There are efficient light bulbs available like LED which about consume only one tenth of energy used by ordinary bulb to provide the same or batter light output. However the high cost of LED (INR 400-500) is the reason by consumer do not buy LED bulbs. The DELP on bill financing scheme process proposes to overcome the first cost barrier. Under this scheme the consumer is eligible to purchase the designated number of bulbs, at an advance cost per LED bulb. The balance amount will be recovered from the electricity bill in his monthly installments over a numbers of months. The consumer can also choose to make an upfront payment of the total amount per LED bulb.

2. How will the DELP scheme benefit me?
Ans. The consumer will get a high quality LED bulb at 1/3 the market price. Consumer’s electricity bill will reduce by about Rs. 150-250 per year with each LED, thus making the cost recovery lesser than a year. This will lead to saving in electricity and lower consumption of fossil fuels thus benefiting the environment.

3. Who is eligible to get LED?
Ans. Every domestic household having a metered connection from their respective electricity, Distribution Company is eligible to get the LED bulbs under the DELP scheme.

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4. Where and when can the LED bulbs be procured?
Ans. the bulbs will be distributed through special counters setup at designated places in the cities. These will not be available at any other location including shock etc. there will be an awareness campaign before the distribution starts to suitably in form the consumer.

5. What documents evidence is required to be given to get Led bulbs
Ans. The following must be provided:
a) True copy of the latest electricity bill be
b) A copy of photo ID proof
c) A copy of residential proof (the address on the residential proof must match the address on the electricity bill.)
d) Cash advance in case of on bill financing (balance amount recovered from the electricity bill) or full amount in case of a front payment for each LED.

6. What if the LED bulb fuses?
Ans: Led bulbs have very long life (>15 years if used of 4-5 hours every day) and are not luckily to fuse. However, if the Led bulb stops working due to a technical defect, EESI. Will be providing free of cost warranty for all technical faults for 3 years. And the replacements shell is done through designated retail store. That will be communicating after the distribution ends. During the distribution replacement can be done through any of the distribution counters that would be operating within the cities. Any EESL LED bulb can be replaced with any other company EESL LED bulb. Example if a a consumer took CGL’s bulb and it got fused, he can get it replaced with NTL or and other bulb. Procured under EESL, DELP secheme that city/state.

7. Where can I resister my complaints?
Ans. A call centre is active to record the complaints of non working LED and a compliant redressal mechanism to rectify the same within a reasonable time is operational zed complaints during distribution can be addressed at our distribution agencies costumer care centre no. which is publicized in our advertisements and awareness drives.

8. Under DELP scheme, a designated number of bulbs will be distributed per household. In case the household has greater number of connection points or the renovation expansion of the house is under taken, does the household pay market price for procuring additional LED?
Ans. Through the DELP scheme consumers can avail designated number of LED bulb. Through our studies be having found that a domestic household on an average has 5-6 lighting points. The major objective of DELP Scheme is to encourage consumers to use these LED to replace existing high voltage lamps in their household. Given the benefits of LED consumers are recommended to purchase additional LED from the market. Disclaimer the price in the market is relevant on the brand and quality and is independent of the price being offered under DELP.

9. Why LED? What are the advantages?
Ans.

LED (under DELP)

CFL

ICL

Watt 7 14 60
Energy efficiency 88 % 50 % 0 %
Annual cost saving in the electricity bill ( per bulb) INR 150-250 INR 85.5 Nil
Life expectancy (hrs) 25000 8000 1200
Free of cost warranty 3 Years 1 years Nil

10. Is LED safe?
Ans. LED is completely safe and do not represent any hazard to the human EYE. When compared to CFL, LED does not have mercury and their fore, have no negative impacts environment. The LED procured under the DELP scheme is run through series of strength quality tests before starting the distribution.

11. Does LED distributed under DELP Scheme have the same lumen intensity as an incandescent bulb?
Ans. LED has no gasses, filaments or any moving parts of fatigue. A seven w LED procured under DELP gives the same and in most cases better lumen intensity and brightness then a 60w incandescent lamp. The proportion of lumens that falls in an area from an LED light source is greater than the conventional light source.

12. Who is implementing the program and why?
Ans. The electricity distribution company and energy efficiency services limited (EESL). A public Sector body of government, of India is implementing the program. The main objective is to promote efficient lighting, enhance awareness about the fact that use of efficient equipments reduce electricity bills and help preserve environment.

13. Is the LED bulb Different from the other such bulb available in the market?
Ans. Yes, each LED bulb being distributed has a unique number, logo of the electricity Distribution Company and EESL and indicated that it is made especially for this program. The technical performance of the bulb is superior to the LED bulbs available in open market.

14. How will ensure that the consumer is getting only the designated bulb of LED?
Ans. We have a strict mechanism to restrict the iteration of the distribution and this is done with the help of the online software solution which reflects the data of the consumer with the requisite detail.

15. What if the consumer says that the bulb is not received by him and is taken by his landlord or tenant?
Ans. Purchase of LED bulb under DELP is subject to eligibility checks. Ones such crucial check is current occupancy or residential proof. As long as the consumer presents the valid document and the address on the electricity bill matches the address on the residential proof, the Led will be provided to him. At the time of distribution, the distribution agency is required to collect or upload (in case of door to door delivery). Set of document which is stored in our distribution software. In case of any such consumer complaint, we have a retrieval system, where in we can check for such a query concern.

16. What if the consumer says that is losses its warranty receipts in the span of three years? Will he be able to get the duplicate receipts?
Ans. On losing the warranty receipts, only the LED bulbs with the DELP/EESL branding sell be replaced. The consumer can file a request at the electricity distribution company office or local EESL office and in a matter of 48 hours. An arrangement for duplicate receipts would be made.

17. What if I have not paid my electricity bill in more than three months and went to I receive the LEDE bulb?
Ans. If the consumer is a defaulter and clears his electricity bill arrears and produces receipt of last payment, he will be eligible for the DELP scheme on producing evidence (original receipt of last payment) of the same.

18. What if I am a new consumer and my details have not being updated in the electricity distribution company database. Will I be able to avail for the scheme and receive the LED bulbs?
Ans. if you are a new consumer, you will be able to avail for the scheme and receive the designated number of LED bulb. This will be against the submission of the above mentioned documents. Up-front made of distribution will be available to new consumer. For EMI option they should get an authorization letter from the concerned DISCOM.

19. In what areas are the LED’s being distributed?
Ans. there will be phase by distribution. The location counters is made available through the awareness drive (leaflets, posters, advertisements etc).